How to Book
Nottingham Playhouse Box Office is sponsored by experian
Our Box Office is open from 10am to 8pm Monday to Saturday, and two hours before the show on Sundays and Bank Holidays.
We want to make it as easy as possible for you to book to see our shows and so we offer a range of methods for you to book your tickets:
In Person – simply pop in to the theatre, located in Nottingham city centre and purchase your tickets from our Box Office.
By Phone – please call our Box Office on 0115 941 9419. You can pay using the following cards: VISA, Mastercard, Switch and Delta.
Online – you can book online by clicking on the online booking icon on the individual events pages.
Post – you can write to the following address (please include a daytime contact number): Box Office, Nottingham Playhouse, Wellington Circus, Nottingham NG1 5AF.
Nottingham Playhouse does not charge a booking fee. Tickets may be posted to your billing address for an optional 75p.
All discounts are shown in brackets and are available to under 16s, full-time students, those over 60 and in retirement, people who are disabled, registered unwaged, members of the National Campaign for the Arts, BECTU and Equity.
Please note that you will need to present your NUS card if you have purchased tickets at the student rate.
Some productions may not be suitable for children or will contain material which could cause offence. Box Office staff will be glad to advise you of the suitability of productions, if you’re not sure, please just ask.
Free Entry For Babies
For all children under 1 year so parents can enjoy coming to the theatre.
Exchanges and Refunds
For bookings of less than ten tickets, customers may request a refund on tickets that they can no longer use by returning the tickets to us, no later than the day before the first performance of a Nottingham Playhouse Theatre Company main-stage production. This does not apply to shows not on the main-stage, visiting work or guest hires when tickets are non-refundable unless in an event of cancellation. For Groups and School bookings there are no full refunds available however we understand your class or group size may change; after payment you will be able to change your booking by 10%, up to one week before the start of the run, and receive a full refund on the returned tickets. If you need to discuss an exchange of date please also contact the Box Office.
Once a show has opened we can offer to exchange your tickets to another performance of the same run of a Nottingham Playhouse Theatre Company production free of charge. Should the value of the new ticket be higher, the difference must be paid. If the value of the ticket is lower, no refund or credit will be due. Your original tickets must be returned to the Box Office at least 24 hours before the original performance booked. We regret however that tickets may not be exchanged between different productions.
There may be occasions where exchanges are not available and The Management reserves the right to refuse a ticket exchange.
Tickets must not be resold. This includes the resale of tickets for profit, in which circumstances The Management reserves the right to cancel the booking or refuse admission without notice and without being obliged to refund monies.
Information at point of sale
All information is correct at point of sale. On rare occasions it may be necessary to change the published detail of the event including advertised performers and event times without being obliged to refund monies or exchange tickets.
In the event of unforeseen circumstances, it may be necessary to change a customer’s seat allocation. We will inform the customer at the earliest opportunity but will not be obliged to refund monies or exchange tickets.
Consumer Contracts Regulations
Theatre Tokens and Backstage Pass memberships are subject to the Consumer Contracts Regulations 14 day cooling off period from the date of purchase providing no part has been used previously. (Event ticket purchases are exempt from this regulation).
As a registered charity, Nottingham Playhouse relies substantially on donations from supporters, as well as ticket sales. Donations help to secure our future, develop new programmes, maintain the very highest standards, commission new work, and entertain and educate even more people every year.
Making a simple donation of £1 each time you book tickets could have a major impact on the future of the Playhouse. For further information on donations and fundraising activities please contact Hannah Payne on 0115 873 6244.
Nottingham Playhouse has a Trip Advisor Certificate of Excellence Award which is awarded for businesses in the top 10% of all positive reviews.